Frequently Asked Questions

Does Elephant & Castle have vegetarian options?

While our pub classics, and most of English cuisine for that matter, are notoriously meat-centric, we offer choices for those of your party who are lacto-ovo vegetarian, including salads, savory pies, flatbreads, wraps and, yes, even Impossible Burgers. Any item with vegetarian icon beside is or can be modified to be a vegetarian item. If you’re cruising our website, you can filter our menu by selecting the Vegetarian dietary preference to see all your options or just ask your server.


Are there Gluten-Free options as well?

While we are not a gluten-free environment and products containing gluten are prepared in our kitchens, we do offer menu items that can be modified to accommodate a gluten sensitivity. On our menu, look for items with the gluten friendly icon to see which items are Gluten Friendly or can become Gluten Friendly with some modifications. If you’re checking out our website, you can filter the menu by this dietary preference to see all your options. Or just ask your server the next time you’re at E&C.


How do I find information about allergens and nutrition? 

If you want to be more informed about your meal choice at E&C, you can find Allergen and Nutrition information on our core menu items right here on our website. Under each of our menu items on our core menu, you’ll see two icons.

NUTRITIONAL Icon  By clicking this icon, you’ll be able to see the nutritional information for that item.

ALLERGENS Icon  By clicking this icon, you’ll get the allergies within the dish.

We are always concerned for your well-being, so please alert us if you have any allergies or dietary concerns.


Does Elephant & Castle serve takeout?

Yes, we have quite a few options for you to enjoy your E&C favourites at home.

You can order through our website for pick-up. For US locations click here and for Canadian locations click here

If you don’t feel like leaving the comforts of your home, most of our locations deliver.  

In the US you can find us on UberEATS, Door Dash, Postmates and Grub Hub  

In Canada you can find us on UberEATS, Door Dash and SkipTheDishes 

That said, not all our items are resilient enough to travel well beyond the borders of our establishment. Keep in mind that not all the delicious items we prepare in our kitchens travel well, so our pick-up and delivery menus may vary slightly than what we offer for dine-in.


Why are you called Elephant & Castle?

We had a feeling you’d ask. After all, such a strange combination of words has a way of conjuring together visions of an unlikely friendship between a large land mammal and an obsolete defensive structure. In truth, our name comes from a neighborhood in south London. Plus, a proper English pub always has two names. 


I took an awesome picture of my food. How can I share it with you?

I bet you’ve got right a stunning bit of photography on your hands, love. If you’d like to send it our way, go ahead and tag it on Instagram with #ElephantCastle. If we like it, we might even feature it on our social channels. And if we really like it, we’ll put in a good word for a knighthood or ladyship. 


Where can I find the nearest Elephant & Castle

Rather than going all the way across the pond, you can check out the locations page on our main navigation. Or look us up on Google!


When do you open and close?

Every pub is a little different. Check out our locations page to find the hours of the Elephant & Castle nearest you. Or give us a ring and ask us directly.


Do you take reservations?

Right, our Elephant & Castle locations take reservations through OpenTable. Easiest way to find out is to click that ‘Reserve a Table’ button in the top right-hand corner of the website.

However, if you have a larger group, check out our Events page or give us a call to make sure we can comfortably accommodate everyone in your group. 


How about bigger groups? Can Elephant & Castle accommodate large group gatherings and/or private events?

Absolutely! Every E&C has slightly different event capabilities, so check out the Events page for more and make an inquiry there.


Do all Elephant & Castle restaurants seat minors?

All our locations allow minors and serve a kid’s menu. Keep in mind we often don’t have a distinction of division between the restaurant and bar, if you want to know more about the location nearest you, just give us a ring. 


Does Elephant & Castle have parking or what are the closest transit stops?

With all E&C locations in central, downtown areas, we don’t have dedicated parking but there are plenty of paid parking options around each location. Alternately, we say leave the car at home so you can fully enjoy the E&C experience. Under our locations page, select a location and view Details to see the closest transit stop to the location.  


Does Elephant & Castle support local community events?

We wouldn’t be much of a community pub if we didn’t. Each Elephant & Castle location is proud to work with local businesses and select charities within their communities. Stop by your nearest location today and let's talk about a potential partnership over a pint, yeah?


How can I get a job at Elephant & Castle?

Straight to the point. We like the cut of your jib. Check out our Join Our Team page to read about all the employment opportunities we offer.


Would you like to provide us feedback?  

For general inquiries please Contact Us or fill out our Guest Satisfaction Survey.


How can I buy a Gift Card?

We have a few options for you! Right here on our website, click Gift Cards and you’ll see all your options. Alternatively, all of our E&C locations sell gift cards, and you can find us in many retail locations as a part of the Ultimate Dining Card program.


Where can I redeem an E&C Gift Card?

Our Gift Cards can be used to pay for your meal when you dine with us at any of our restaurants or when ordering through our website. At this time, Gift Cards activated in Canada can only be redeemed in our Canadian locations, in person or online. As well as Gift Cards activated in the USA can only be redeemed in our USA locations, in person or online.

Due to technical mumbo jumbo that is way beyond us, you can only use one Gift Card at a time on our website. But when dining in restaurant, you can use as many as you have to apply to your bill.

Currently, our Gift Cards are not valid on any third-party delivery apps, like Uber Eats & Door Dash.